![]() What was expected was better customer service. ![]() Of course I did not win but that was expected. For parties of 5 or more, a credit card is required to secure your reservation. TAO Asian Bistro & Lounge accepts reservations 31 days in advance. Sunday thru Thursday at 5:00pm and Friday & Saturday at 4:00pm. Too bad this was a special anniversary dinner. TAO Asian Bistro & Lounge is open 7 nights a week. Again, no offer of helping us secure another reservation. Again, the most disappointing and frustrating part was lack of food on a Monday night and the abrupt cancellation of our Monday dinner being cancelled at 9pm on Sunday. My problem is that if you know that there is no housekeeping services why don’t you leave a few extra towels in the room for guests staying two nights. The maid cart was outside our room so the housekeeper was able to provide us. ![]() So, our anniversary special dinner was at Johnny Rockets!!!! As far as the room it was clean but not enough towels and shampoos. TAO Group Hospitality acquired Hakkasan Group in April, expanding the newly formed partnership’s. It was a special anniversary dinner for us and all our tastes in food were booked for Monday already. TAO opened at Mohegan Sun near the end of March, and the TAO team has been busy since then. Where was I to make a reservation for Monday at 9pm Sunday night. How can you call me at 9pm with this cancellation!!! Did you not realize during the day that you will be closing for renovations starting the next day - Monday!!! How unprofessional. On Sunday night a few minutes before 9pm I received a phone call saying our reservation at Tom Urban’s was cancelled for the next night. My complaint is about the lack of restaurants open on a Monday night and the way our reservation was treated. Before COVID we stayed over about six times per year. Went to Mohegan this past weekend and was very disappointed.
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